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Right of Withdrawal

Returns Policy

Distance Selling Terms and Conditions


Please accept our apologies for any out of stock products. We will despatch these products (if any) to you as soon as possible, unles you notify us otherwise.


Please advise us immediately by phone of any products listed as despatched but missing, or products received in a damaged condition. We may ask you to confirm in writing for insurance claims purposes. All packing materials should be retained, as we may need to examine them. Products should not be returned to us until a Returns Note number has been issued which we can give to you by phone or e-mail.


Often products reported as faulty result from a misunderstanding of the instructions, batteries not fully charged, or controls and functions incorrectly set. Such cases can be speedily resolved by a phone call to us. If you are sure the product is faulty, or you feel it has been mis-described, please phone us immediately. We will issue you with a Returns Note number that should be written clearly on the package and arrange for the product to be collected. On small packages we may ask you to send them by post and we will reimburse you with the postal charge, Failure to request a Returns Note number will result in unnecessary delays. Products must be in as new condition and include the original box, packing and handbook.


If you purchase products by mail order, you have the right to cancel the transaction for any reason and return the products within 7 days after delivery for a full refund (but not the original carriage and payment (PayPal, Check,...) charge). Downloaded or on disk software or custom-made items like coax cables etc. are not refundable. Products must be returned in as new condition together with all accessories, instructions and original manufacturers packaging. Failure to do so may incur a charge for replacing the missing or damaged items. In order to avoid administration delays, we urge you to first telephone us for a Returns Note number which should be clearly written on the outside of the parcel. We can arrange collection if required, but you will be charged for the carriage costs incurred by us.


The above-mentioned right does among other things, not to contracts for the delivery of audio and video recordings of any kind or software if the delivered data carriers have been unsealed by the recipient or installed or registered.

The right does not apply to contracts for delivery of goods according to your specifications (special) as are made or which are clearly tailored to personal needs or which are not suitable due to their condition for a return, per download made ​​available or soon verderbbare goods or goods whose expiration date has passed, the supply of audio or video recordings or software if the delivered data carriers have been unsealed by you or registered (also valid for hardware which comes with bundled software) and the supply of newspapers and magazines unless, that your contract for the supply of newspapers and magazines have given the phone.